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Kiwi Carpet Cleaning Complaint - Kiwi Carpet Cleaning - Poor quality - Kiwi Carpet Cleaning Services
Kiwi Carpet Cleaning Complaint

Kiwi Carpet Cleaning Complaint

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Kiwi Carpet Cleaning - Poor quality - Kiwi Carpet Cleaning Services


I had used Kiwi Carpet Cleaning about 4 months ago with a coupon and had paid extra for cleaning the stairs and a sofa. The job was adequately done though there was still an area of lightly dirty carpet in the master due to having numerous canines. Anyhow, to make a long story short I had them come back to clean just the 3 rooms and hall (the hall is only about 5 feet by 3 feet) on 2/23/13. They were here all of 20 min. and didn't do an acceptable cleaning job in the master and the carpet was left fairly wet in spite of using a vehicle mounted cleaning system.

I called the office on Mon. 2/25 and was basically informed that it is my responsibility to maintain my carpet and that I should have purchased extra cleaning. I requested to speak with a manager and was told that no one was available and if I had a problem to fill out the contact form.

I filled out the contact form and the response I received was that it is my responsibility to keep the carpet clean and if I used a coupon that I could not use another coupon/voucher for 6 months.

Apparently this company is not concerned about or interested in customer satisfaction or job quality. The main thing is making money and "the gratuity is not included in the cost". Not very professional in my opinion. I've gotten my carpets much cleaner using a rental carpet cleaner.

Would never use or recommend Kiwi Carpet Cleaning Services. Not interested in a quality job.


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