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Kiwi Carpet Cleaning Complaint - Horrible service
Kiwi Carpet Cleaning Complaint

Kiwi Carpet Cleaning Complaint

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Horrible service


Kiwi to clean our carpets & made them look worse than they were. Included in price was for them to vacuum area they were to clean. Since the tech saw me vacuuming an area, he decided not need to vacuum. He skipped step 1 of vacuuming & started to spray their chemicals on floor then run over with the buffer(our floors got dirt pressed into them due to him not vacuuming. Then he went to stairs and used a small buffer and made a huge mess. The dirty water was sprayed all over our base boards and walls. He got me after he was through making the mess to see what I thought of the carpets. I thought he was joking as they were worse than they were before and the mess he had made was horrible. Our carpets still have stains on them which could have been easily removed. I stepped out side to call customer service and saw that the container he was using to spray our floor was labeled "round up". So, does this mean weed killer was in the container before and now it’s used to put carpet cleaners in it? His car also had 2 different license plates on it, one from California and one from Florida.1st customer rep said she would send another person out to clean but I told her we didn’t want anyone else in our house due to the mess created and we didn’t want to pay for service. She said that if I didn’t pay, I would basically be "stealing”. After speaking to 3 reps and then a manager (over 45 minutes) manager said he would just not charge us for problem. The company was very misleading. The man who cleaned our carpet should have vacuumed, he said the sales rep should have told us our stairs would not look clean as Kiwi is known for not being able to clean stairs good, vehicles should be marked in some way. (the man did clean our stairs a 2nd time but they are now soaking wet and should dry with in an hour according to him but are nowhere close to being dried and have stains on them which make them look like they were never cleaned).Kiwi is very misleading and do not live up to what they say they will do and can do. I feel like they are a scam as they


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