Kiwi Carpet Cleaning Consumer Complaints All Reviews

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Kiwi Carpet Cleaning Reviews

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  • NEVER SHOWED FOR SCHEDULED APPOINTMENT



    I JUST WANT WHOEVER TO KNOW I WILL NEVER RECOMMEND ANYONE TO THIS SERVICES. I WAS SCHEDULED FOR MY CARPET TO BE CLEAN TODAY FROM THE NEWNAN, GA BUSINESS BETWEEN THE HOURS OF 8-10AM. NO ONE CAME TO MY HOUSE OR EVEN CALLED TO NOTIFY ME FOR THEIR LATENESS OR WHATEVER. I CALLED AT 10:30AM REQUIRING ABOUT MY SERVICE AND WAS TOLD THIS COMPANY IS SO SHORT HANDED THEY WAS NOT COMING OUT. THIS IS POOR CUSTOMER SERVICE AND I WILL NEVER, I MEAN NEVER RECOMMEND ANYONE TO THIS CRAP!!! THANK GOD FOR STANLEY STEAMER!!!! More...
    (Advertising)
    DERVJ1's Picture   DERVJ1    0 Comments   Comments
  • CALL SOMEONE ELSE



    If I hadn't moved everything OFF my carpet beforehand, he would not have helped me. Your website says that they will help move furniture. He tried to clean around my couch which is ridiculous!!!! I had to force him to clean that area! I move my couch around the room when family visits.....should I have left that area dirty for everyone to see???? He did not pre-vacuum my steps....my side boards were covered with hair and carpet debri. NASTY!!! I did not realize that a "Pad' was going to be used and just some "squirts" of " cleaner.....ALL THAT DOES... More...
    (Home Improvement)
    kiwisux's Picture   kiwisux    0 Comments   Comments
  • Kiwi Carpet Cleaning - Poor quality



    I had used Kiwi Carpet Cleaning about 4 months ago with a coupon and had paid extra for cleaning the stairs and a sofa. The job was adequately done though there was still an area of lightly dirty carpet in the master due to having numerous canines. Anyhow, to make a long story short I had them come back to clean just the 3 rooms and hall (the hall is only about 5 feet by 3 feet) on 2/23/13. They were here all of 20 min. and didn't do an acceptable cleaning job in the master and the carpet was left fairly wet in spite of using a vehicle mounted cleaning system. I called the office... More...
    (Miscellaneous)
    dabvetir1's Picture   dabvetir1    0 Comments   Comments
  • Rudeness



    I called to find out about kiwi services and all i wanted to know was the best deal they could provide me. After asking for an option and if that was something they do, there was a long pause, and the person on the other end RUDELY replied saying maybe you need to go to soemone else, instead of explaining what they can or cannot do. ARROGANT AND RUDE behaviour. Will NOT recommend. More...
    (Miscellaneous)
    NewConsumer's Picture   NewConsumer    2 Comments   Comments
  • Carpet cleaning of the worst kind.



    I was in a rush to have my carpet cleaned.I live in a small one bedroom apartment.Just wanted to have the new carpet freshned and cleaned prior to family arriving for the holiday. I found kiwi carpet cleaning on the internet.$100.00 was quite expensive for just half the unit being cleaned.The tech.was quite polite and friendly.The shock came when...The method of cleaning my carpet was a spray bottle and a dry buffer machine.Spray bottle and dry buffer machine !!! Really.No way, never again.If this wasn't the biggest rip off i have ever seen,then none exist.kiwi should be ashmed. Never... More...
    (Miscellaneous)
    yniecy's Picture   yniecy    1 Comments   Comments
  • Horrible service



    Kiwi to clean our carpets & made them look worse than they were. Included in price was for them to vacuum area they were to clean. Since the tech saw me vacuuming an area, he decided not need to vacuum. He skipped step 1 of vacuuming & started to spray their chemicals on floor then run over with the buffer(our floors got dirt pressed into them due to him not vacuuming. Then he went to stairs and used a small buffer and made a huge mess. The dirty water was sprayed all over our base boards and walls. He got me after he was through making the mess to see what I thought of the carpets.... More...
    (Miscellaneous)
    Johnk1582's Picture   Johnk1582    0 Comments   Comments
  • USE IF YOU WANT RIPPED OFF



    I worked for Kiwi for over a year so I was behind the scenes. Kiwi hires average people off the street with no experience and gives them very little training. You could possibly be letting a drug dealer, criminal or a thief in your home as these people are not screened, background checks are not done and no drug testing is required to work for this company. The air duct cleaning is done with a reg vaccum cleaner and a made up brush from the hardware store with tubing, pvc and glue/clamps. The brushes they use do not rotate. Half the time the techs do not complete the air duct cleaning... More...
    (Miscellaneous)
  • kiwi is even worse than you thought



    I've started working for kiwi as a tech and dispatch until they chose me for manager position. Last year I got fed up with so many problems I left and quit. Recently i got curious and looked up kiwi and noticed some reviews on ripped off, measured up and BBB etc. the only thing I wanted to say is that I'm so surprised on how accurate and true every review from the employees and customers are, but there were some says about the managers which i disagree with. The managers pretty much go through alot just like the techs. I have owners and higher ups breathing down my neck forcing me... More...
    (Home Improvement)
  • Buyer Beware



    I wish I would've read the reviews prior to having Kiwi come to my house. I had the carpet cleaned, which cost me more than quoted. The fumes were so bad that my husband and I had to leave the house. My dog immediately started having seizures and has never had them before. After I recleaned the carpet myself my dog stopped having seizures, coincidence? Do not use this company, they do not use green chemicals as stated, there are fumes and they state on their website there won't be any. I also had to move the furniture myself, the website says they will do it. Please do not... More...
    (Miscellaneous)
    mmunger's Picture   mmunger    0 Comments   Comments
  • Totally dissapointed



    The driver showed up late with the excuse of "I ran out of gas and had to push my truck to the gas station." Brought in a pump up sprayer a grey dingy looking bonnet and a buffer. Made the statement that he would start in the master (the rear most room) sprayed the entire room with his sprayer (he had not vacuumed nor brought a vac. in the house) he said "I can't get these spots out." We repiled then why are you here?" He said "I'll try one spot" He proceeded to smear one spot and proclaimed "see it won't come out" at that time I... More...
    (Featured Editor)
    rzilla's Picture   rzilla    0 Comments   Comments
  • Stay Away!!!!!!!!!!!!!!!!!!



    Having cleaned carpets professionally, I am ashamed of my self for not doing my homework on this one. In a nutshell, their method of cleaning carpets is almost funny. They spray a mist of "cleaner" with a squirt bottle on your carpet and then us a buffering pad called a bonnet that spins in circles to "extract" the dirt. That is the same train of thought as squirting cleaner on a soiled shirt and rubbing it in and calling the shirt clean. Thinking your shirt is clean using the method explained previously is akin to believing your carpets are clean after Kiwi Carpet... More...
    (Featured Editor)
    washington's Picture   washington    3 Comments   Comments
  • Saturday, 9/29 Kiwi came to my...



    Saturday, 9/29 Kiwi came to my home to clean my carpets. I pride myself on keeping an immaculate home. That night and all of the the following week I felt itchy and miserable. I was takling to friend of mine and I mentioned that I had all these itchy bumps on my ankles. She thought that perhaps I had fleas in my home. I discounted that as ridiculous, since I don't have any pets. My friend suggested that I puit on a pair of white socks and walk through my home. If there were fleas in the hous I'd see them on the socks. To my ABSOLUTE HORROR, there they were!!! I called Kiwi and... More...
    (Featured Editor)
    HelenKing's Picture   HelenKing    1 Comments   Comments


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